Last updated: August 29, 2026

This Returns and Refund Policy governs the right of withdrawal and the procedures for returning purchases made through PratesiShop.com.

These terms apply to purchases made by consumers residing in Member States of the European Union, in accordance with applicable European and national consumer protection laws.

1. Right of Withdrawal

Under the legislation applicable to distance contracts, consumer customers have the right to withdraw from their purchase within 14 days from the date on which they receive the product, without having to provide any reason.

The withdrawal period begins:

• on the day the customer, or a person designated by the customer other than the carrier, physically receives the product;

• in the case of an order consisting of multiple products delivered separately, on the day the last product is received.

To exercise the right of withdrawal, the customer must notify PratesiShop.com of their decision within the applicable period.

The notification may be submitted using the contact details provided on the website or by using the withdrawal form, where available.

2. Returning the Product

After notifying PratesiShop.com of the withdrawal, the customer must return the product without undue delay and in any event within 14 days from the date of notification of the withdrawal.

The returned product must be shipped using suitable packaging to protect it during transportation.

The product should, where reasonably possible, be returned in the same condition in which it was received, including any accessories, documentation and original packaging.

The customer is only liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

3. Return Shipping Costs

Unless otherwise specifically stated on the product page or agreed with PratesiShop.com, the direct costs of returning the product are borne by the customer.

The customer will be informed of any applicable return costs before completing the purchase.

If the returned product is defective, damaged upon delivery or does not conform to the order, the provisions concerning the legal guarantee of conformity and non-conforming products set out in Section 6 shall apply.

4. Refunds

In the event of a valid exercise of the right of withdrawal, PratesiShop.com will refund the customer all payments received in connection with the order subject to withdrawal, including the standard delivery costs originally paid by the customer.

Additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery option offered will not be refunded.

The refund will be issued within 14 days from receipt of the withdrawal notice.

However, PratesiShop.com may withhold the refund until the returned products have been received or until the customer has provided proof that the products have been shipped, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.

The customer will not incur any fees for the refund.

5. Condition of Returned Products

The customer may handle the product only to the extent necessary to establish its nature, characteristics and functionality, in the same manner as would reasonably be permitted in a physical retail store.

If the product has been used or handled beyond what is necessary for such verification and this results in a reduction in its value, PratesiShop.com reserves the right to apply a proportionate reduction to the refund, to the extent permitted by applicable law.

Where reasonably possible, products should be returned in their original packaging in order to protect them during transportation. However, the absence of the original packaging does not automatically result in the loss of the right of withdrawal.

6. Defective or Non-Conforming Products

The right of withdrawal is separate from the legal guarantee of conformity.

If a product is defective, does not conform to its description, does not correspond to the order, or presents operating problems not attributable to the customer, the customer may exercise the rights provided under the applicable legal guarantee of conformity.

In such cases, the customer should contact PratesiShop.com, providing a description of the issue and, where useful, photographs or other documentation that may assist in assessing the claim.

Depending on the circumstances and applicable legislation, the customer may be entitled to have the product repaired or replaced or, where provided by law, to receive a price reduction or terminate the contract and receive a refund.

Return shipping costs for defective or non-conforming products will be borne by PratesiShop.com, where required by applicable law.

7. Products Damaged During Delivery

If a product is received damaged, the customer is encouraged to report the issue to PratesiShop.com as soon as possible, providing photographs of the external packaging, internal packaging and damaged product.

Prompt notification allows the matter to be handled more efficiently with the carrier, without affecting any consumer rights provided by law.

8. Products Excluded from the Right of Withdrawal

The right of withdrawal does not apply in cases expressly excluded by applicable law.

By way of example, the right of withdrawal may not apply to:

• products made to measure or clearly personalized according to the customer's specifications;

• products that are liable to deteriorate or expire rapidly;

• sealed products that are not suitable for return for reasons of hygiene or health protection and that have been unsealed after delivery, where the legal requirements for such exclusion are met;

• other products or services falling within the specific exceptions provided by applicable law.

Where necessary, any applicable exclusions will be clearly indicated on the relevant product page before the order is completed.

9. How to Request a Return

To request a return, the customer must:

1. notify PratesiShop.com of their intention to exercise the right of withdrawal within 14 days of receiving the product;

2. provide the order number and identify the products to be returned;

3. follow any return instructions provided by PratesiShop.com;

4. package the product appropriately;

5. ship the product within 14 days from the date of notification of the withdrawal.

Customers are advised to retain proof of shipment until the refund process has been completed.

10. Contact

For information regarding returns, refunds, defective products or non-conforming products, customers may contact PratesiShop.com using the contact details provided in the Contact section of the website.

When submitting a return request, customers are advised to provide:

• first and last name of the purchaser;

• order number;

• product or products concerned;

• reason for the request, where related to a defect or non-conformity;

• any relevant photographic documentation.

11. Consumer Rights

Nothing in these terms limits any rights granted to consumers under applicable European or national legislation.

In particular, no provision of this policy shall be interpreted as a waiver or limitation of any mandatory consumer rights provided by law.

For online purchases made within the European Union, consumers benefit from the protections provided by applicable legislation concerning the right of withdrawal and the legal guarantee of conformity.